Support

Contact support

Include the app version, device model, barcode number, what you expected, and what appeared. Never email passwords, payment details, medical records, or other sensitive information.

jcsdevacc@gmail.com

Wrong or missing product

Confirm that the displayed name and barcode match the package. If they do not, remove the scan and try again. If the database has no verified record, Redish will not invent a replacement product or product nutrition.

Camera access

You can always enter a UPC or EAN manually. If camera access was denied, use Open iPhone Settings from the scanner and enable Camera for Redish.

Food photos and AI recipes

After you allow AI processing, you can take or choose a food photo for analysis. A photo cannot reliably reveal hidden ingredients, exact quantities, cross-contact, or allergens. Confirm the dish before creating a recipe, and verify every ingredient you use.

AI permission is optional. If you decline it, barcode lookup, ingredient display, and deterministic scoring remain available. You can withdraw AI permission from Settings or Account controls; this prevents new AI requests but cannot recall a request already sent.

Account access

Use Sign in with the email and password used to create the account. New accounts may require email confirmation before the first sign-in.

Subscription help

Use Restore Purchases on the Premium screen when an existing subscription is not recognized. You can manage or cancel the subscription in your Apple App Store or Google Play account settings. Deleting your Redish account does not cancel a store subscription, so cancel it separately before deleting the account.

Delete your account

Open Settings or Account controls and choose Delete account, then confirm. Account controls is available during onboarding and on the paywall without a subscription. This permanently removes your Redish account, profile, photo, preferences, scans, and recipes, including their food-photo previews. Store subscriptions must be canceled separately.

Account deletion does not automatically erase billing, security, or service-provider records retained under their applicable policies. See the step-by-step deletion instructions or contact support for related privacy requests.

Urgent health questions

Redish cannot provide emergency, allergy, or medical support. Contact a qualified clinician or local emergency service when health or safety is at risk.